Are you passionate about delivering exceptional service and creating memorable experiences for every customer? We’re looking for someone to join our Concierge & Services team at Fenwick Tunbridge Wells who shares our commitment to going above and beyond.
Please note that this is a Maternity Cover opportunity of up to 12 months.
About the Opportunity
As our Personal Shopper you will be the driving force of our Concierge & Services team in-store showcasing the very best of our hospitality to clients across the world whilst working with passion and pride to maintain our high standards, driving sales, and exceeding your targets.
Our clients deserve impeccable service delivered by people with a genuine passion for our famous product edit. This is an integral role for our business succeed, you will need to be experienced client ling, paying particular attention to what your clients want and influencing what they need!
You must be proactive and driven, staying one step ahead of our competitors; keeping abreast of what’s new in fashion and lifestyle trends, events, and services to maximize every opportunity to deliver for our clients.
Your mission will be to own and deliver as Personal Shopper by:
- Positively interacting with potential and existing clients.
- Answering queries and providing guidance on our services, enabling customers to choose the most suitable option for them.
- Proactively growing your client book within your store and create an exciting hub of styling and shopping.
- Continue to deliver our unique service by maintaining customer care.
- Prepping the client rooms to a high standard.
- Working confidently and collaboratively with various departments.
- Staying ahead of the latest trends by taking every opportunity to expand your product knowledge, and being aware of competitor activity.
What we are looking for in a candidate…
- A strong track record of working in a luxury retail business
- Experience working as a Personal shopper or in a similar role
- A keen follower of fashion & lifestyle trends, brands, and social media
- A great communicator and strong team player
- IT system literate and confident with Microsoft Office applications. Previous experience using in a clientele tool e.g. Salesforce, Hero or Select Hub would be advantageous.
- An affinity with the Fenwick brand
When you join Fenwick, you'll receive;
- Up to 25% discount in all Fenwick stores and fenwick.co.uk.
- 28 days annual leave (pro rata to the length of your contract)
- Birthday day - 1 additional day off in the month of your birthday.
- WeCare a 24/7 online GP, mental health support service, get fit programme and more.
- 'Perks*' a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities.
- Pension scheme.
About Fenwick
Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.
Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.
Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!