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Our Values

We hold our values at the core of our business, they underpin 'what' we do as well as 'how' we do them.

You will see our values positioned with pride throughout our business; whether you are you are in one of our stores, distribution centre or our photo studio. They are fundamental to all our colleague and customer experiences, underpin our strategy, ways of working and our culture. They are so important that our values have a dedicated focus during all colleague reviews.

Throughout our journey of evolution our values will remain the core of who we are and what we stand for. Our dedicated Culture and Values group are passionate about continuously looking for ways to embed our values deeper into our culture.

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    Customer First

    With hospitality at our core, we put the customer first in everything we do.

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    Respect & Work Together

    We are a family that works together and values everyone's contribution.

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    Own & Deliver

    We are proactive and take ownership for driving business and personal growth.

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    Keep It Simple

    We are flexible and adaptable, moving at pace to get things done.

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    Be Bold & Courageous

    We are brave and confident, always looking ahead and pushing boundaries.

Benefits, Communities, and Development

The wellbeing of our Colleagues is really important to us.

We offer benefit packages, colleague communities, wellbeing and development programmes to support you. As a colleague you would benefit from;


25% Colleague Discount across most areas, with 12.5% across food & restaurants.

Holiday Buy allows you to add to your annual holiday allowance.

Clothing and travel loans, if you prefer to cycle to work, we have a scheme for this too!​

We provide Employee Assistance Programme - a 24/7 service providing online GP, mental health support service, get fit programmes and a wellbeing app… and more!


We strive to create a culture where everyone feels welcome and included, 90% of our colleagues agree through their feedback on our annual engagement survey.

Our evolving colleague led communities play an increasingly important role in this. We champion equity, diversity and inclusion as well as driving our sustainability strategy. Our community colleagues have a shared interest and are dedicated to learning, sharing, providing support and overseeing our progress.


We are passionate about supporting our colleagues to thrive in their roles and grow their careers at Fenwick. Developing and retaining the best talent in the business is one of the key drivers of our success. That’s why we’re particularly proud of our development academies for our aspiring future leaders – Chef Academy and Manager Academy.

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