Do you want to be part of the evolving Digital landscape at Fenwick? Are you looking for a new challenge? If so, we have an exciting opportunity for you to join our Digital Trading team as a Digital Trading Manager!
When you join Fenwick, you’ll receive:
- Up to 25% discount in all Fenwick stores and fenwick.co.uk.
- Your birthday off as an additional day annual leave – this can be taken any day within your birth month.
- Immediate access to the Main Section of Fenwick Limited Superannuation Scheme which provides higher Company contributions and free Life Assurance of 4x your pensionable salary.
- Peace of mind with Private Medical Cover membership.
- ‘Perks*’ - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products.
- WeCare -24/7 GP, wellbeing advice & support service.
- Cycle to Work scheme.
- Hybrid Working (Typically Thursday and Friday working from home).
About the role
We’re looking for a Digital Trading Manager to take ownership of the online sales performance across multiple departments, driving growth and elevating the digital customer experience. In this key role, you’ll work collaboratively with Buying, Merchandising, and Digital Marketing teams to deliver ambitious sales targets, optimise performance, and enhance trading strategies. You’ll play a pivotal part in defining and executing trade plans, ensuring every decision contributes to sales success and customer satisfaction.
This is a highly commercial and data-driven role, ideal for someone with strong analytical capabilities and experience in financial planning, forecasting, and digital performance management. You’ll lead weekly and monthly trade reviews, interpret data to identify opportunities, and work closely with creative, marketing, and product teams to deliver impactful campaigns, promotions, and product launches. With a focus on continuous improvement, you’ll champion test-and-learn methodologies to refine trading strategies and drive efficiency across teams.
As a natural collaborator and leader, you’ll manage and develop a high-performing team, ensuring they are equipped with the tools, insights, and confidence to deliver results. You’ll nurture relationships with key brand partners, negotiating stock, exclusives, and marketing opportunities to maximise visibility and profitability. This is an exciting opportunity to make a tangible impact on Fenwick’s evolving digital journey, blending commercial insight with creativity to deliver an exceptional online shopping experience.
What we are looking for in a candidate…
- A natural collaborator you’ll sit at the centre of the trade planning for your division, pulling together actions into an effective plan and working with your partner functions to meet challenging deadlines and react positively to changes in priorities.
- Data driven. Confident in using multiple analytic tools, and you are experienced in creating and running reports, using them to track success.
- Owns and delivers – recognises when something isn’t working and brings teams together to find a solution, follows a plan through and ensure there is continued improvement
- Commercially astute. You have a successful track record in the achievement of targets and objectives, with an ability to stay ahead of competitors and deliver excellence. You will have specific experience in financial planning, digital metric forecasting, and building digital business cases.
- A great communicator. You share information in a clear and concise manner, and are able to influence stakeholders and colleagues where necessary
- Service and experienced minded. You find solutions to customer challenges, recognising the importance of the digital journey
- Organised and proactive. With previous digital trading experience, you are skilled at interpreting data and responding to it, finding opportunities to improve sales
About Fenwick
Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.
Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.
In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!