Service Leader

Location Newcastle upon Tyne
Discipline: Restaurants
Job type: Full Time
Salary: £11.75
Job ref: 003122
Published: about 1 month ago

We are thrilled to announce a rare and exciting opportunity to lead a restaurant team in a brand-new hospitality offering in Fenwick Newcastle.


If you are looking for a restaurant supervisory role with an excellent work life balance, look no further than Fenwick!


Planned opening of our new restaurant will be late August 2024 with a proposed start date of early August.


Working week 36.5 hours  

Advertised hourly rate is not inclusive of a variable service charge allocation.


About the opportunity


As a service leader you will lead a team of waiters and waitresses and role model excellence in the restaurants; maximising sales and productivity whilst coordinating and coaching the team on a daily basis.


About the candidate


We look for warm and welcoming people, who are adaptable, courageous, innovative and goal orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed…

  • Previous restaurant experience in leading a team
  • Passionate about food with a flair for delivering excellent customer service
  • An excellent communicator with strong interpersonal skills
  • Thrives in a fast paced, team orientated environment

When you join Fenwick you will receive;

  • Up to 25% discount in all Fenwick stores and

  • WeCare -24/7 GP, wellbeing advice & support service.

  • ‘Perks*’ - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products.

  • Your birthday off as an additional day annual leave – this can be taken any day within your birth month.

  • A buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year.

  • Business Dress Loan Scheme interest free loan to buy clothes for work

  • Cycle to Work scheme.

  • 28 days of annual leave, which includes Bank Holidays, where your allowance grows annually by one day, reaching a maximum of 33 days.

  • Pension scheme.

About Fenwick


Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.


Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.


Building upon the success of our 15 own-bought restaurants and esteemed restaurant concession partners across our 8 stores, our restaurant business offers an unparalleled dining experience, epitomizing the renowned Fenwick hospitality.