Digital Producer

Location London
Discipline: Digital
Job type: Full Time
Salary: £28000
Job ref: 003042
Published: 11 days ago

Do you want to be part of the evolving Digital landscape at Fenwick? Are you looking for a new challenge? If so, we have an exciting and rare opportunity for you to join our Digital team as a Digital Producer!


You will join the team in our brand-new Wigmore Street offices located in Central London on a hybrid basis, offering a truly collaborative space that fosters innovation and teamwork, blending the best of in-person and remote working environments.


When you join Fenwick, you’ll receive:


  • Up to 25% discount in all Fenwick stores and
  • 28 days annual leave, inclusive of Bank Holidays, increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
  • Your birthday off as an additional day annual leave – this can be taken any day within your birth month.
  • A buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year.
  • Business Dress Loan Scheme interest free loan to buy clothes for work
  • ‘Perks*’ - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products.
  • WeCare -24/7 GP, wellbeing advice & support service.
  • Cycle to Work scheme.
  • Pension scheme.


We offer a salary of £28,000 pa dependant on experience.


So, more about the role…


As a Digital Producer at Fenwick, you will be at the forefront of enhancing our online customer experience. Your main responsibility will be to ensure that our website is engaging, informative, and user-friendly. This includes managing the execution and maintenance of online content and promotional messages to important information like FAQs and policy updates. You'll be the guardian of a seamless customer journey, making sure every detail is accurate and every launch is executed perfectly.


In this role, you'll work closely with various teams, including digital, marketing, and operations, to deliver compelling campaigns and brand launches. You'll support the digital team in executing the marketing calendar and ensure that all events, articles, and services are built and promoted according to schedule. Your job will involve building and maintaining web pages, driving the Site experience with strong path to purchase understanding, and regularly auditing the site to recommend improvements. Collaboration will be key, as you'll coordinate with the development team to implement new site functionalities and raise any technical issues that arise.


To succeed, you'll need experience with digital content management systems, ideally Amplience, and Salesforce Commerce Cloud. Basic knowledge of HTML, CSS, and JavaScript will be beneficial. You'll also need to be organised, methodical, and able to work under pressure to meet strict deadlines. Excellent communication and teamwork skills are essential, along with a positive attitude and a commitment to delivering high-quality work. If you're passionate about ecommerce and luxury markets, and have a knack for problem-solving and decision-making, this role could be a great fit for you.


What we are looking for in a candidate…


  • Experience of a digital content management system is essential, ideally Amplience
  • Experienced Salesforce Commerce Cloud user
  • Experience of scheduling content and campaign launches
  • Basic knowledge of HTML, CSS & JavaScript
  • A natural and in-built sense of responsibility for your work and commitment to your role
  • Dedication to daily operational tasks and problem solving
  • Confident in making decisions and accepting accountability for actions
  • Excellent team working, communication and people management skills, under-pinned by a positive and productive attitude
  • Exceptionally organised, methodical, efficient & reliable.
  • Proven ability to work under pressure to stringent deadlines in a calm and composed manner.
  • Self-motivated & enthusiastic, with an entrepreneurial spirit to help a dynamic & rapidly growing business
  • Experience working with online content managements systems and merchandising tools
  • Strong computer literacy; advanced Excel knowledge essential.


About Fenwick


Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.


Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.


In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!