Concierge Co-ordinator

Location London
Discipline: Retail
Job type: Full Time
Salary: £12.58
Job ref: 003163
Published: about 1 month ago

We’re building a culture at Fenwick where amazing people like you can join our family. If you are looking to grow your career at the home of excellent hospitality and premium retail edits, you’ve come to the right place!


About the role

Our Concierge Coordinators create an unrivalled, personalized shopping experience and you will be a driving force in the concierge team in your store. This is an integral role, you will manage, nurture, and evolve our existing client base as well as establishing new acquisition.

Building long lasting relationships with our clients is important to our success; you will put them first, build trust and look for every opportunity to showcase the very best of our hospitality. You will be known to be a sales and service expert and someone who lives and breathes our values.

Your mission will be to own and deliver all aspects of our concierge service by:

  • Positively interact with customers by answering queries in-person, over the phone or via emails to maximize sales and showcase the very best Fenwick has to offer.
  • Being a client relationship expert, role modelling excellence to your team with your unrivalled premium and luxury service knowledge, leadership & service skills.
  • Making each client feel special and welcome by ensuring a strong client focus and a desire to always go the extra mile to continually deliver exceptional client experiences.
  • Working confidently and collaboratively with various departments across the wider store and 3rd party service providers.
  • Keeping up to date with the various experience as they launch, taking every opportunity to expand your knowledge to share with clients and colleagues.
  • Being responsible for all administrative tasks within the Concierge Team.

About the candidate

  • A strong track record of working in a similar business / personal shopping role – Essential
  • Supervisory experience in retail or similar role - Essential
  • Event management - Desired
  • A great communicator. You will adapt your style and service to suit client needs and preference.
  • A keen follower of fashion & lifestyle trends, brands, and social media
  • Efficient, organized, and able to plan whilst having the flexibility to be able to respond to last-minute requests
  • A strong team player but also someone who demonstrates initiative and can work on their own
  • Excellent verbal and written communication skills
  • IT system literate and confident with Microsoft Office applications. Previous experience using in a clientele tool e.g., Salesforce, Hero or Select Hub would be advantageous.
  • An affinity with the Fenwick brand

About Fenwick

Opening our first store in 1882, Fenwick is rich with heritage and history as the UK’s largest family-owned department store group. We are on an exciting journey, transforming the business to exceed our customers' expectations, and we are always on the lookout for talent to join us.

We have stores across the UK, differing in size and offering, specific to their local community. We are fortunate enough to say four of our stores also house our functional teams, allowing for a truly collaborative approach.


We offer a competitive salary and benefits package including:

  • 25% Colleague Discount (across most areas)
  • 28 days annual leave (including bank holidays) increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
  • Birthday day - 1 additional day off in the month of your birthday
  • Holiday Purchase Scheme option to buy up to 5 days leave
  • Business Dress Loan Scheme interest free loan to buy clothes for work
  • WeCare a 24/7 online GP, mental health support service, get fit programme and more.
  • Perks a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities
  • Cycle to Work scheme
  • Pension scheme