Are you looking for an exciting, customer focused role within a business on an exciting journey? If so, we are looking for someone to join our Beauty team within our flagship Fenwick store in Newcastle and would love to hear from you!
Please note that the closing date for applications will be 13th September 2024
When you join Fenwick you will receive:
- 25% Colleague Discount (across most areas)
- 28 days annual leave (increasing by 1 day each year to a maximum of 33 days) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year
- Birthday day - 1 additional day off in the month of your birthday
- WeCare a 24/7 online GP, mental health support service, get fit programme and more
- 'Perks*' a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities
- Pension scheme
About the Opportunity
As our Beauty Personal Shopper you will be the driving force of our Beauty team in-store showcasing the very best of our hospitality to clients across the world whilst working with passion and pride to maintain our high standards, driving sales, and exceeding your targets.
You’ll triage customers to the relevant brands or services, educate them on the latest product launches, exclusive offers, and promotions, and ensure they make the most of what the store has to offer. Your role includes building strong relationships with customers, earning their trust, and enhancing their overall experience, from restaurant bookings to arranging home deliveries.
As part of your role, you’ll work closely with Brand Managers, fostering collaborative relationships to drive success. You'll organise training sessions and product updates to keep the team informed on the latest brand offerings.
You’ll also play a key role in supporting store events, helping to recruit customers and deliver memorable experiences with high-level hospitality. If you’re passionate about customer service and thrive in a dynamic retail environment, this is the perfect opportunity for you
About the candidate
We are looking for someone who has passion for brands and styling and who understands teamwork. If you have experience working as a Personal Shopper with a strong clientele base or have a background in luxury/premium Beauty sales we'd love to hear from you.
As well as these key characteristics, this role also requires some specific skills and experience to succeed…
- Experience within the Beauty Industry.
- Knowledge of the Beauty industry and changing trends.
- Confident in application of product.
- Proven track record in sales and hospitality.
- An effective communicator (both written and verbal) with innate interpersonal skills and use both to build long-lasting professional relationships with colleagues and customers.
- Demonstrate strong working knowledge of retail including policies, practises and procedures.
- Self-motivated and a drive to learn.
- Aware of and can flex working style and service to suit difficult cultural nuances.
- Efficient, organised and able to plan their working day to accommodate their customers.
- Ability to meet deadlines and work to sales targets.
- Good computer literacy skills and telephone etiquette.
About Fenwick
Fenwick is the UK’s largest family-owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before.
We have stores located across the UK, differing in size, and offering, specific to their local community; we are always on the lookout for talent to join our ever-growing family to exceed our customers' expectations.